Frequently Asked Questions

Browse our products, choose any options (like colour), tap Add to Cart, then go to your cart and click Proceed to Checkout. Enter your delivery address, choose a payment method and place your order. You’ll receive an order confirmation by email.

Once your order is shipped, we’ll send you the courier name and tracking link by email [and SMS/WhatsApp]. You can also see your order status anytime under My Account → Orders.

Yes — as long as your order hasn’t been shipped yet. Please contact us as soon as possible with your order number. Once an order has been dispatched it can’t be cancelled, but you may be able to return it as per our Returns & Refunds policy.

No, you can check out as a guest. Creating an account lets you track orders, save addresses and check out faster next time.

Yes, we deliver to most PIN codes across India through our courier partners. If a PIN code isn’t serviceable, you’ll be informed at checkout or we’ll contact you.

Orders are usually dispatched within 1–2 business days. Delivery typically takes 3–7 business days for metro cities and 5–7 business days for other locations. See our Shipping & Delivery policy for details.

[Shipping is FREE on orders above ₹___. A flat fee of ₹___ applies to orders below that.] The exact shipping charge is always shown in your cart/checkout before you pay.

The courier will usually try to deliver up to three times and may call you before delivery. Please make sure your phone number and address are correct at checkout.

You can request a return within [7] days of delivery for eligible products that are unused and in their original packaging. Full details are in our Returns & Refunds policy.

We’re sorry! Please contact us within 48 hours of delivery with your order number and clear photos/video of the product and packaging (an unboxing video helps a lot). We’ll arrange a replacement or refund for eligible cases.

Once your return is received and checked, refunds are processed within 3–5 business days. Prepaid orders are refunded to the original payment method; for Cash on Delivery orders we’ll refund to your bank account or UPI.

We accept UPI, debit and credit cards, net banking and wallets through our secure payment partner Razorpay. Cash on Delivery is available on all orders.

Yes. Payments are processed by a secure, PCI-DSS compliant payment gateway. My Kitchen Expert never sees or stores your full card details.

Don’t worry — in most cases the bank automatically reverses a failed payment within 3–5 business days. If your order wasn’t confirmed and the amount isn’t reversed, contact us with the payment reference and we’ll help.

We are not registered for GST at the moment, so we do not issue a GST invoice. An order confirmation with a full price breakdown is emailed to you, and it is also available in My Account → Orders.

Each product page lists its details, specifications and key features. Still unsure? Message us — we’re happy to help you choose.

[Warranty, where applicable, is mentioned on the product page. For electric products like choppers, the warranty period is ___ months against manufacturing defects.]

Yes! Please contact us with the products and quantities you need and we’ll get back to you.

Go to My Account and click Lost your password?. Enter your email and we’ll send you a reset link.