We want you to be happy with what you buy from us. If something is not right, this page explains what you can return, by when, and how your refund is paid.
Return window
You may request a return within 10 days of delivery. Requests made after 10 days cannot be accepted.
What can be returned
We accept returns where:
- the product is damaged, defective or not working on arrival;
- you received the wrong product, colour or quantity;
- the product is significantly different from its description on our website; or
- you have changed your mind and the product is unused and in its original condition.
What cannot be returned
- Products that have been used, washed, damaged after delivery, or are missing parts.
- Products returned without their original packaging, tags, manuals, accessories or free items.
- Products marked as non-returnable on the product page.
- Requests made more than 10 days after delivery.
How to request a return
Email returns@mykitchenexpert.shop or call +91 95263 29171 (Mon–Sat) with your order number, the reason for the return, and clear photographs of the product and its packaging. For damaged, defective or wrong items, please contact us within 48 hours of delivery and keep the original packaging.
We will confirm by email whether your return is approved and tell you how to send the item back. Please do not ship anything back before we confirm, as unapproved returns cannot be processed.
Return shipping
If the product is damaged, defective, wrong or not as described, we arrange the return pickup or reimburse the return shipping cost. For change-of-mind returns, the return shipping cost is borne by you.
Refunds
Once we receive the returned product and confirm its condition, we process the refund within 3–5 business days. The money normally reaches you within a further 5–7 business days, depending on your bank or payment provider.
Refunds are made to the original payment method. For Cash on Delivery orders, refunds are made by bank transfer or UPI to an account in the name of the person who placed the order; we will ask you for those details.
Shipping charges already paid are refunded only where the return is due to our error — a damaged, defective, wrong or misdescribed product.
Cancellations
You can cancel an order free of charge at any time before it is dispatched — email or call us as soon as possible. Once an order has been dispatched it cannot be cancelled, but you may return it under this policy after delivery.
Replacements
Where you would prefer a replacement rather than a refund, and the product is in stock, we are happy to send one at no extra cost for damaged, defective or wrong items.
Questions
If you are unhappy with how a return has been handled, write to returns@mykitchenexpert.shop and we will look at it again.