This policy explains what personal information My Kitchen Expert ("we", "us") collects when you use mykitchenexpert.shop, why we collect it, and what we do with it. By using this website and placing an order you agree to this policy.
Information we collect
- Information you give us: your name, delivery address, PIN code, email address and phone number when you place an order or contact us; and account details if you create an account.
- Order information: what you bought, the amount paid, and your order history.
- Information collected automatically: your IP address, browser type, device type and pages visited, through cookies and similar technologies.
We do not collect or store your card number, CVV, UPI PIN, net banking password or any other payment credential. Payments are handled entirely by our payment gateway on their own secure systems.
Why we use it
- To process, pack, ship and deliver your order.
- To send order confirmations, dispatch and tracking updates.
- To answer your questions and handle returns, refunds and complaints.
- To prevent fraud and misuse of the website.
- To meet our legal and tax obligations.
- To send offers and product news, where you have asked to receive them.
Who we share it with
We share only what is necessary, and only with:
- Courier and logistics partners — your name, address and phone number, so your order can be delivered.
- Our suppliers and fulfilment partners — the delivery details needed to dispatch your order to you.
- Payment gateways — to take and verify your payment and to process refunds.
- Service providers such as our website host and email provider, who act on our instructions.
- Authorities, where we are required to do so by law.
We do not sell, rent or trade your personal information to anyone for marketing purposes.
Cookies
We use cookies to keep items in your cart, keep you signed in, remember your preferences and understand how the site is used. You can block or delete cookies in your browser settings, but parts of the site — including the cart and checkout — may then stop working properly.
How long we keep it
We keep order records for as long as needed to provide the service and to meet legal, accounting and tax requirements. Marketing contact details are kept until you unsubscribe.
Security
This website uses SSL encryption, and access to order data is limited to people who need it to run the business. No method of transmission or storage is completely secure, so while we take reasonable steps to protect your information we cannot guarantee absolute security.
Your choices
You can ask us to give you a copy of the personal information we hold about you, correct it if it is wrong, or delete it where we are not required to keep it. You can unsubscribe from marketing emails at any time using the link in the email or by writing to us. To make any of these requests, email support@mykitchenexpert.shop.
Children
This website is not intended for children under 18. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The version published on this page is the one that applies, and the date below shows when it was last changed.